Privacy Policy
Last updated: March 2025
1. Introduction
Welcome to DGE Golf (“DGE”, “we”, “us”, or “our”). We are a golf travel discovery and planning platform dedicated to helping golfers find and book exceptional experiences worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at dge.golf and use our services.
By accessing or using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.
2. Information We Collect
Information You Provide
- Account information: name, email address, password, and profile preferences when you create an account.
- Booking & order data: billing details, shipping addresses, and payment information (processed securely via Stripe — we do not store full card numbers).
- Journey Designer responses: your golf preferences, travel style, destination interests, budget range, and group size when you use our quiz or concierge planning tool.
- Communications: messages you send to our concierge team via email or contact forms.
Information Collected Automatically
- Usage data: pages visited, time spent, links clicked, and navigation patterns.
- Device data: IP address, browser type, operating system, and screen resolution.
- Cookies and similar technologies: session identifiers, preferences, and analytics data. See Section 6 for more.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account and process your orders and bookings.
- Personalize your experience and provide golf trip recommendations tailored to your preferences.
- Power our AI Journey Designer to match you with relevant courses, regions, and stays.
- Communicate with you about your trips, bookings, account activity, and relevant updates.
- Improve our platform, services, and content through analytics and feedback.
- Comply with legal obligations and prevent fraud or misuse.
- Send marketing communications (only with your consent, and you may opt out at any time).
4. Sharing Your Information
We do not sell your personal data. We may share it only in the following circumstances:
- Service providers: trusted third parties who assist us in operating our platform (e.g., payment processing via Stripe, cloud hosting, email delivery). They are bound by confidentiality obligations.
- Travel partners: golf courses, hotels, and villas you elect to book through DGE, solely to facilitate your reservation.
- Legal requirements: when required by law, court order, or to protect the rights, safety, and property of DGE or others.
- Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Booking and transaction records are kept for a minimum of 7 years for accounting and legal compliance. You may request deletion of your account and associated data at any time (subject to legal retention requirements).
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in to your account.
- Remember your preferences and settings.
- Analyse platform usage and performance (via analytics providers).
You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of the platform.
7. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you.
- Rectification: correct inaccurate or incomplete information.
- Erasure: request deletion of your personal data (“right to be forgotten”).
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing of your data for direct marketing or legitimate-interest purposes.
- Withdraw consent: where processing is based on consent, withdraw it at any time without affecting prior processing.
To exercise any of these rights, contact us at concierge@dge.golf.
8. Data Security
We implement industry-standard security measures including SSL/TLS encryption, secure password hashing, and access controls to protect your data. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our platform is not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of the platform after changes take effect constitutes acceptance of the updated policy.
11. Contact Us
For any privacy-related questions, requests, or concerns, please reach out to our team:
DGE Golf — Privacy Team